Step 1

When you book your transport the Call Taker will tell you what time you can expect our crew to arrive at your home to collect you.

Please ensure you are ready when our crew arrives – any delays can mean we may be late picking up other patients.

Your care, comfort and dignity is our crew's top priority so please don’t hesitate to ask questions or raise any concerns. We want to provide the highest level of care for you and our Driver Care Assistants will be happy to help and support you in any way they can.

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When the crew arrives at your home they will have appropriate identification. They will collect you from inside your home, help you to put your coat on and assist you in boarding the vehicle.

The crew will make sure your home is safe and secure and that you have your keys to get back in when you return home.

If you are due to take medication please make sure you have it with you. You may also want to take a drink, snack, some reading material as we may be picking up other passengers on your scheduled run.

Before setting off the crew will confirm your appointment details with you and ensure you are seated safely and comfortably on the vehicle. During the journey the crew will talk to you and make sure you are comfortable and at ease.

Please tell your Driver Care Assistant if there is anything you are unsure or worried about during the journey.

When you arrive at the hospital or healthcare centre the Driver Care Assistant will help you off the vehicle and into the building. The crew will then ensure you are taken to the correct clinic or department for your treatment.